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Help > FAQ and miscellaneous > Service Mode error while using Word, Excel, Access
Service Mode error while using Word, Excel, Access

 PROBLEM:

 

Word, Excel, Access and any others OLE applications can be used in 'service' mode, The messages 'Word can not be launched', or 'Excel can not be launched' are displayed.

Warning : The following solution applied only if LAUNCHER Office is in NT service mode.

If LAUNCHER Office service is configured to run with a precise user profile, this profile must have the rights to run Word, Excel and Access.

 

There are two ways to grant those rights :

1. Granting administration rights to the LAUNCHER Office machine.

This is the easiest way to do. It consists in adding the profile to the machine 'Administrators' group where LAUNCHER Office Service run.

Adding Excel, Word et Access applications execution COM rights.

 

Proceed with the following steps for each application (Word, Excel, and Access) :

 

Launch application (Word, Excel or Access), for the concerned user and open the macros manager (with ALT-F11).

Close the application as well as all Office applications.

Launch 'dcomcnfg' from 'Start/Execute' menu.

Select the application to be modified in the main tab.

With Word, select ' Microsoft Word Document '.

With Excel, select ' Microsoft Excel Application '.

With Access, select ' Microsoft Access Application '.

 

Click on Properties, and select 'Safety' tab.

 

Click on 'Using customised execution rights'.

Then click on the 'Modified' button according to this choice.

 

It clearly shows here that the launching rights are not granted to a 'normal' user.

Click on 'Add' and select a concerned user or group.

 

The whole operation may be done again for another application (Word, Excel Access, or else).