Contact EASYCOM technical support.
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E-Mail :
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AURA Equipements 108, Rue de la Boëtie 75008 Paris FRANCE |
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Tél. : |
33 (0) 1 56 81 28 70
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Fax : |
33 (0) 1 56 81 90 22 |
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Internet : |
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On line form
You can send an online request to the technical support using the form available from the site : http://www.easycom-aura.com/
Important before contacting us ...
For quick and efficient answers from our technical support to your queries, you are kindly requested to prepare your call as follow :
• Complete and return EASYCOM registration card (AURA EQUIPEMENTS yellow card).
• Enter the product activation key on AS/400.
• Perform several tests to define the original problem.
• Identify EASYCOM version.
• Check that your Premium Assistance contract is valid.
• Make a note of the local or network hardware and software configuration, and the PC's configuration where the problem had occurred.
• Make a note of all recent configuration modifications.
• Make a note of the different tested operations and displayed error messages.
• Consult FAQ (in the help on line).
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If you have not found solution, can contact us :
Phone : +33 (0) 1 56 81 28 70
Fax : + 33 (0) 1 56 81 90 22
eMail : supporteasycom@easycom-aura.com
Maintenance agreement
AURA Equipements offers several technical support levels.
On request, we will provide you with the best commercial offer matching your needs.
For general or commercial information, contact : info@easycom-aura.com.